hi7 FAQ — From Responsible Gaming to Withdrawals

To take part in any casino or betting activity on hi7, the user must be at least 21 years old. During account verification, a national identity card or passport may need to be submitted as proof of age. It is strictly prohibited for minors or anyone under 21 to create or operate an account.

Yes, on hi7 you can set your own deposit limit — on a daily, weekly, or monthly basis. This limit can be applied from account settings or through live chat. Once a limit is lowered, it takes effect immediately; if you want to raise it, a cooling-off period applies to ensure the decision is well considered.

Cooling-off is a temporary break — ranging from a few days to a few weeks. During this time you cannot deposit or place bets, but your account remains active. Self-exclusion is a longer-term option — keeping your account fully closed for a fixed or indefinite period. Contact hi7 support for either option.

Some common warning signs: spending more than your set budget, repeatedly playing to recover lost money, gaming while neglecting family or professional responsibilities, betting with borrowed money, and being unable to stop playing. If these signs appear, use hi7's responsible gaming tools or contact support.

Use a strong password on your hi7 account and do not share your login details with anyone. If you share a device, log out after each session. If there are children or teenagers in your household, it is wise to install parental control software on the device. If anyone under 21 has used hi7, notify support immediately.

The hi7 VIP program has a total of 5 tiers:

Bronze — up to 0.3% weekly cashback
Silver — up to 0.6% weekly cashback
Gold — up to 0.9% weekly cashback
Platinum — up to 1.2% weekly cashback
Diamond — up to 1.5% weekly cashback

Cashback for each tier is calculated based on the net loss for that week.

hi7 VIP members receive, in addition to cashback, a dedicated account manager, faster withdrawal processing, early access to special promotions, and personalised offers at higher tiers. At the higher tiers (Platinum and Diamond), the benefits are more extensive. Visit the hi7 VIP page for more details.

On hi7, VIP level advancement depends on your betting activity — regular play and higher betting volume move you up faster. Staying active in any category — slots, casino games, or sports betting — counts toward progress. Ask hi7 support to find out your current position and what is needed for the next level.

Generally no — hi7's system automatically calculates cashback for eligible members at the end of each week and adds it to their account. However, if you did not receive cashback in a particular week or have questions about the amount, ask directly via live chat. Read the Terms and Conditions page to learn about the rules.

Yes. hi7's Diamond level members receive a dedicated account manager who provides assistance in both Bengali and English. This manager directly helps with special offers, personalised promotions, and any difficulties related to withdrawals. The highest-level members also receive up to 1.5% weekly cashback.

Yes. Under hi7's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, Upay or bank account registered in your own name. Sending to a wallet in someone else's name is not possible. This is part of the anti-money-laundering policy and is also necessary to protect your funds.

To withdraw the hi7 welcome bonus (up to 120% up to ৳15,000), you must complete 10x wagering on the bonus amount. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you must place ৳1,200 × 10 = ৳12,000 in bets before withdrawing. Funds from the bonus cannot be withdrawn until the wagering requirement is met.

The minimum withdrawal amount at hi7 is ৳800. Withdrawal requests below this amount will not be processed. This limit applies to all withdrawal methods (bKash, Nagad, Rocket, Upay, bank transfer).

If a withdrawal request has been pending for more than 30 minutes, first confirm that your account verification is complete and your details are correct. If everything is in order but the problem persists, contact hi7's 24/7 live chat immediately. Keep your request number or a screenshot handy — this will help the support team resolve it faster.

Yes, you can withdraw directly from hi7 to both Nagad and Rocket. In addition, bKash, Upay, and various bank transfers (such as Dutch-Bangla Bank, BRAC Bank) — all methods support withdrawals from a minimum of ৳800. The withdrawal method must be registered in your name.

Absolutely. hi7's customer support is available 24 hours a day, 7 days a week — any time of day or night, on holidays or working days. The support team is also active during major cricket matches such as the BPL or T20 World Cup.

For a faster resolution, have the following ready before contacting hi7 support: Your registered email or mobile number, a brief description of the issue, the transaction ID or amount (if applicable), and a screenshot if you have one. With this information, a representative can quickly identify your account and resolve the issue.

hi7 has two main support channels: live chat and email. Live chat is the fastest — a response usually comes within a few minutes. For complex matters, you can write in detail by email. Both channels offer support in Bengali and English.

hi7's live chat generally responds quickly. There may be a short wait during busy periods, but as a 24/7 service, fast responses are available even at night. Email may take a little longer, but it works well for detailed questions.

For any issue with account verification, uploading a national identity card, or submitting documents, contact hi7 live chat directly. The support team will guide you step by step and, if needed, arrange for documents to be submitted by email. Completing account verification promptly ensures withdrawals and other features work without any issues.