hi7 Terms and Conditions
Please read these terms carefully before using the hi7 platform. Everything from account registration to claiming bonuses, payments and responsible conduct is covered here.
These terms and conditions form a legal agreement between the hi7 platform and the user. By using the hi7 website or app, you are considered to have fully accepted these terms. If you do not agree with any term, please refrain from using the platform. hi7 reserves the right to amend these terms at any time, and continued use of the platform after any change will be considered acceptance of the updated terms.
For detailed information about hi7, visit our About Us page.
Table of Contents
Eligibility and Account Registration
1.1 Age Requirement
To open an account on the hi7 platform and participate in any casino or betting activity, users must be 21 years of age or older (21+). Minors have no right to open an account, and any such account found will be closed immediately.
1.2 One Account Rule
Each user may open only one account. Operating multiple accounts from the same person, household or device is strictly prohibited. If multiple accounts are detected, all accounts and their balances may be confiscated.
1.3 Accuracy of Information
All information provided at registration — name, date of birth, mobile number, email — must be truthful and accurate. If an account is opened with false or misleading information, hi7 reserves the right to cancel that account at any time.
1.4 Account Security
It is your responsibility to keep your login details confidential. Do not share your password with anyone, and if you notice any unusual activity on your account, contact hi7 support immediately. hi7 will not be liable for any loss resulting from third-party use of your account.
Identity Verification (KYC)
hi7 follows an identity verification process for every account. Verification may be mandatory before processing a withdrawal or before transactions above a certain amount.
2.1 Required Documents
- A clear copy of a National ID Card (NID) or passport
- Proof of current address (such as a utility bill or bank statement)
- Confirmation of the mobile number linked to the payment method
2.2 Verification Process
The hi7 team will review the submitted documents. Submitting incomplete or unclear documents may delay verification. hi7 may request additional information or documents if needed.
Withdrawal requests may not be processed until verification is complete. If all information is provided correctly, the process is completed quickly.
Deposit and Withdrawal Policy
3.1 Deposits
Deposits at hi7 can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳300. Once a deposit is successfully completed, it will be credited to the account.
3.2 Withdrawals
The same payment methods are used for withdrawals: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes.
3.3 Bonus Wagering Requirement
While a bonus is active, only the portion of your own deposit may be withdrawn. Winnings related to a bonus cannot be withdrawn until the wagering requirement for that bonus has been met. Full details on wagering requirements are given in section 4.
3.4 Transaction Limits
hi7 may set deposit or withdrawal limits for specific periods if necessary. If unusual transaction activity is detected, transactions may be suspended until verification is complete.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 will add ৳1,200 as a bonus, giving a total balance of ৳2,200. The wagering requirement for this bonus is 10 times the bonus amount — meaning ৳1,200 × 10 = ৳12,000 must be wagered.
4.2 Other Promotions
hi7 regularly runs various promotional offers, which include:
- hi7 Weekly Reload Bonus: 30% of deposit, maximum ৳5,000, wagering 15x, minimum deposit ৳300.
- hi7 Cricket Festival Bonus: 50% of deposit, maximum ৳8,000, wagering 20x, minimum deposit ৳300.
- hi7 Monday Slots Bonus: 40% of deposit, maximum ৳6,000, wagering 18x, minimum deposit ৳300.
- hi7 Birthday Special Gift: maximum ৳2,000, wagering 10x (for verified accounts).
- hi7 Refer a Friend Reward: maximum ৳1,500, wagering 8x, for each successful referral.
4.3 General Bonus Terms
Each bonus may only be used within the specified time period and in the specified game category. hi7 reserves the right to change, suspend or cancel any bonus offer. If any bonus fraud or misuse is detected, the bonus and related winnings may be voided.
A bonus is never treated as direct cash. It is not possible to withdraw from a bonus before the wagering requirement has been met.
Betting and Gaming Rules
5.1 Bet Limits
hi7 may set specific minimum and maximum bet limits for each game or market category. These limits may change at any time and will be displayed on the platform.
5.2 Game Results
The results of all games and bets are determined through automated systems and reliable technical processes. The results recorded in hi7's system will be considered final.
5.3 Technical Issues
If a technical problem or disconnection occurs during a game session, hi7 may void or reassess the bet where applicable. In such situations, hi7's decision is final.
5.4 Sports Betting
In live or pre-match betting, if an event is cancelled or suspended, the relevant bets are generally voided and the stake is returned. Specific rules may differ for each market.
Prohibited Activities
The following activities are strictly prohibited on the hi7 platform and may result in account closure and confiscation of funds if violated:
- Operating an account using another person's identity
- Bonus abuse or bonus arbitrage activities
- Operating multiple accounts from the same household or device
- Money laundering or any unlawful financial activity
- Attempting to hack or manipulate the platform's software or systems
- Threatening or intimidating other users
- Submitting forged or altered documents
- Chargebacks or payment fraud
If any prohibited activity is detected, hi7 may take immediate action without prior notice. Law enforcement authorities may be informed in cases of suspected activity.
Responsible Gaming
hi7 believes that betting and gaming should be a form of entertainment, not a source of financial problems. To this end, hi7 has put in place various measures to support users in behaving responsibly.
7.1 Setting Personal Limits
Users may request limits on their deposits, bets or sessions. For more details on how to set these limits, visit our Responsible Gaming page.
7.2 Self-Exclusion
If a user wishes to take a break from the platform for a set period or permanently, they can contact hi7 support to arrange this.
7.3 Age Verification
hi7 actively prevents minors from using the platform. Use of the platform by anyone under 21 years of age is strictly prohibited.
Intellectual Property and Content Rights
All content on the hi7 platform — logos, designs, software, text, graphics, databases and interfaces — is the intellectual property of hi7 or its content providers. Copying, distributing, modifying or using this content for any other purpose without written permission from hi7 is prohibited.
Content from third-party game studios such as Pragmatic Play, PG Soft, JILI, Evolution and others is owned by their respective rights holders and is provided solely as a service on the hi7 platform.
Limitation of Liability
hi7 provides the platform on an "as is" basis. hi7 is not liable for the following:
- Loss caused by internet disconnection or network issues
- Technical problems occurring on the user's own device
- Delays or failures by third-party payment providers
- Loss resulting from someone other than the authorised user accessing the account
- Potential earnings missed due to the platform being temporarily unavailable because of a technical fault
hi7 always strives to provide a reliable service and commits to resolving any technical issues promptly.
Account Suspension and Closure
10.1 Closure by hi7
hi7 may suspend or close any account at any time if the prohibited activities described in section 6 or any part of these terms are violated. In such cases, hi7 will consider returning any legitimate balance in the account, but funds obtained through bonuses or fraud will remain confiscated.
10.2 Closure by the User
If a user wishes to voluntarily close their account, they may contact hi7 support. All outstanding bonus conditions must be settled before the account is closed, and if verification has been completed, any remaining balance will be returned.
Data Storage and Privacy
hi7 places the highest importance on protecting users' personal information. Information provided at registration is used solely for the purpose of operating the service.
Full details on how hi7 collects, stores and uses personal information can be found in our Privacy Policy.
11.1 Use of Cookies
The hi7 website uses cookies to improve service quality. By using the platform, you are agreeing to the cookie policy.
11.2 Sharing Information with Third Parties
Beyond legal obligations or fraud investigations, hi7 does not sell or share users' personal information without authorisation.
Dispute Resolution and Contact
12.1 How to Submit a Dispute
If you have a dispute regarding a bet, payment or account, please first contact hi7 support via live chat or email. hi7's support team is available in both Bengali and English, 24 hours a day, 7 days a week.
12.2 Resolution Timeframe
After a dispute is submitted, hi7 will conduct a proper investigation and communicate its decision. The time required to complete the process may vary depending on the complexity of the matter. hi7's final decision applies to all parties.
12.3 Contact Information
Contact hi7 support via live chat or email: [email protected]
For answers to common questions, visit our FAQ section — it covers many common questions about accounts, payments and bonuses.
The fastest support is available through live chat. The hi7 support team can speak directly in Bengali.
If any part of these terms and conditions is unclear or you have any questions, please contact hi7 support. hi7 is committed to answering all user questions with full transparency.
Need more information?
You can find answers to common questions about hi7's services, payment methods and bonuses in the FAQ section.
View FAQ Responsible Gaming Guidelines