Play Responsibly, Stay Safe
Enjoy hi7 within limits that work for you. We believe that healthy gaming habits are the foundation of genuine enjoyment.
Betting and casino games can be a form of entertainment — but only when enjoyed in moderation and with awareness. hi7 wants every user to play in a safe environment and stay aware of their own limits. With that goal in mind, we have prepared a number of tools and features to help you play in a controlled way.
Our Terms and Conditions clearly state that all hi7 services are for users aged 21 and above only. The age verification process begins at registration, and withdrawal options remain limited until account verification is complete. Minors have no means of opening an account, and any breach of this rule results in the account being closed immediately.
Addiction to gaming can develop gradually, and a person may not easily notice it themselves. Our advice is to ask yourself at regular intervals: am I playing purely for entertainment, or am I trying to recover losses? An honest answer to that question is the first step toward responsible gaming. Our FAQ section has more information on account limits and self-exclusion.
Control Tools
hi7 helps you manage your gaming habits through a number of features.
Set Deposit Limits
Set a maximum amount for daily, weekly or monthly deposits in advance. Lowering a limit takes effect immediately; increasing one is subject to a delay.
Financial ControlSession Time Limits
Decide in advance how long you will play in one session. When the set time is up, you will receive a reminder and the session will close automatically.
Time ManagementCooling-Off Period
Temporarily close your account for a set period — from 24 hours up to 30 days. During this time, logging in or placing bets will not be possible.
Temporary BreakSelf-Exclusion
If you feel a break is not enough, opt for long-term self-exclusion. You can close your account for a minimum of 6 months or permanently. Contact the support team to start this process.
Long-Term ProtectionTransaction History Review
View all your deposits, withdrawals and bet history within your account. This is the simplest way to understand your spending patterns.
TransparencyReality Check Reminders
Receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent so far.
AwarenessWarning Signs
If any of the following signs appear in your behaviour, pause and seek help.
Chasing Losses
Repeatedly increasing bets to recover lost money and being unable to stop — this is a clear warning sign.
Betting with Essential Funds
Spending money set aside for family, food or bills on betting means the game is no longer entertainment — it has become a problem.
Emotional Distress and Secrecy
Hiding your gaming from family or friends, or feeling anxious when you cannot play — do not ignore these signs.
If you notice any of the above signs in yourself, there is no need to feel ashamed — this is the time to ask for help. In addition to hi7's support team, seeking help from family and a professional counsellor is the most effective step. Our About Us page has more information about our commitments.
How to Set Limits
After logging into your hi7 account, go to the "Account Settings" section to find all responsible gaming tools. From there you can activate deposit limits, session times and cooling-off periods yourself.
For longer-term measures such as self-exclusion, contact our support team directly. They are available 24 hours a day, 7 days a week via live chat and email. Self-exclusion is processed quickly once a request is received.
- Lowering a limit takes effect immediately.
- Requests to increase a limit are subject to a waiting period.
- Promotional emails are paused during self-exclusion.
- If an account is permanently closed, the balance is returned.
- Use parental filtering software to prevent access by minors.
Where to Get Help
You do not have to face this alone — help is always close by.
hi7 Support Team
Our support team can help with any responsible gaming matter in both Bengali and English.
Family and Loved Ones
Talk openly with your family. The understanding and support of those close to you is often more effective than any professional help. The people nearest to you are your first line of protection.
Professional Counselling
Mental health specialists and addiction counsellors are trained to help with gambling addiction. Mental health services in Bangladesh are now much more accessible — seek advice at a nearby hospital or clinic.
hi7's Commitment
We believe that building a responsible gaming environment is a long-term commitment. Through age verification, self-exclusion features and 24/7 support, hi7 places the protection of every user as its highest priority.