hi7 Privacy Policy

1Introduction and Scope

hi7 is an online entertainment and betting platform that provides casino games, sports betting, and related services for Bangladeshi users. This privacy policy ("Policy") explains what information we collect about you and how we manage it when you use our website, mobile application, or any other hi7 service.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete picture of your rights and responsibilities. hi7 services are intended only for individuals aged 21 or older — minors may not use this platform.

This policy applies only to hi7's own services. Third-party websites or services have their own privacy policies, for which hi7 is not responsible.

2Types of Information Collected

2.1 Information You Provide Directly

We collect information you provide when opening an account on hi7, during identity verification, or when seeking support. This includes:

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• Postal address and district information
• Payment details — such as bKash, Nagad, Rocket, or Upay number, or bank account details
• Images of documents submitted for identity verification

2.2 Automatically Collected Information

When you use the hi7 platform, certain information is recorded automatically through technical processes:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Login time and approximate location data
• Usage patterns collected through cookies and similar tracking technologies

2.3 Transaction Information

A complete history of deposits, withdrawals, and betting activity is stored securely. This information is essential for account management, financial security, and resolving disputes.

3Purposes for Using Your Information

hi7 uses your information for the following specific purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Processing Financial Transactions: To complete deposits and withdrawals and to prevent fraud.
• Service Improvement: To improve platform performance and make the user experience easier.
• Communication: To send important account notifications, transaction confirmations, and support.
• Responsible Gaming: To identify signs of excessive play and provide necessary support to users.
• Legal Compliance: To comply with applicable laws and regulations.

Your information is never sold to third parties for marketing purposes. hi7 uses information only for needs directly related to providing its services.

4Data Storage and Security

hi7 gives the highest priority to protecting your personal information. To this end, we maintain industry-standard technical and organisational measures:

• SSL Encryption: All data transmitted through the website and app is encrypted using SSL technology, which prevents third-party access during data transfer.
• Access Controls: Only authorised staff can access your information for specific purposes — it is not open to everyone.
• Server Security: Data is stored on secure servers and regular security audits are conducted.
• Password Hashing: Your password is never stored directly; only an encrypted hash is kept.

You also have a personal responsibility for security — keep your account password private and do not share it with anyone. If you notice any suspicious activity, notify our support team immediately.

5Disclosure and Third Parties

hi7 shares your personal information with third parties only in the following limited circumstances:

5.1 Service Partners

Selected partner organisations involved in payment processing, identity verification, and technical infrastructure management are given access to specific information. These partners operate under strict confidentiality agreements and may not use the information received for any other purpose.

5.2 Legal Requirements

Information may be disclosed to relevant authorities as part of a court order, government investigation, or other valid legal process. In such cases, hi7 acts in full compliance with applicable law.

5.3 Fraud Prevention

To protect platform security and users' interests, information about suspicious activity may be shared with relevant security organisations or authorities as needed.

Outside the cases mentioned above, hi7 does not sell, rent, or exchange any of your personal information.

6Cookie Policy

The hi7 website and app use cookies and similar technologies to help improve your experience. Cookies are small data files stored on your device.

6.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, ensuring security, and saving your preferences. Without them, the service will not work properly.

6.2 Analytical Cookies

These cookies help us understand how users interact with the platform. This information is analysed in aggregate and anonymous form, and is used to improve service quality.

6.3 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may limit many of hi7's services or prevent some features from working properly.

7Your Rights

As a registered user of hi7, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If your account contains inaccurate or outdated information, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your personal information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain cases you can request that the use of your information be limited.
• Opt Out of Marketing Communications: You can request to stop receiving promotional communications at any time.

To exercise these rights, contact our support team. We provide support in Bengali and English via 24/7 live chat and email. All requests are processed after proper identity verification.

8Responsible Gaming and Data Protection

hi7 believes that gaming and betting is a form of entertainment that should be enjoyed responsibly. To this end, we analyse your transaction and play patterns to identify possible signs of excessive use.

This data analysis is not for any marketing purpose — it is entirely for your protection. Where needed, we actively offer limit-setting, break, or self-exclusion options. Detailed guidance on this is available on our Responsible Gaming page.

Opening an account on hi7 by any minor is strictly prohibited. The identity verification process includes age verification to ensure this.

9Policy Changes and Updates

hi7 reserves the right to update this privacy policy from time to time. For significant changes, we will notify you via your registered email address or through a notice on the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly. The latest version of the policy will always be published on this page, with the date of the last update clearly noted.

10Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. hi7's support team is available seven days a week, twenty-four hours a day.

• Live Chat: Chat directly from any page on the platform
• Email: [email protected]

We accept all communications in Bengali and English and aim to respond as quickly as possible. For general questions, you can also visit our FAQ page.